Parent Portal FAQ
Q: Where can I access the Parent Portal Account?
Parents can access the Aeries Parent Portal from any computer or device with internet access. The direct link to the portal is: https://www.lahabraschools.org/parentportal
Q: Do I need an email address to create a Parent Portal Account?
Yes, parents need a valid email address to create a portal account. If you do not have one, there are several companies which offer free web based email. For easier troubleshooting, we recommend Google Gmail.
Q: During my new account registration, I did not receive a verification email confirming my email address and password. What should I do next?
Check your Spam folder. Be sure to add [email protected] to your "contact" or "safe senders" to ensure you receive these emails. If you do not receive an email, please contact your school site for assistance.
Q: What information can I view on Aeries Parent Portal?
Families will have access to view gradebooks, transcripts, daily attendance, report cards and test scores. Families will also have the option to update emergency contact information and medical information from their portal account. The District’s Communication Portal, ParentSquare, is also directly accessible from the main Parent Portal page.
Q: Do I need two different accounts for two or more children?
If you already have a Portal Account for one child, you do not need to create another account in order to access the information for your second child. Log in to your portal account, and on the top right hand side of the screen, you have the option to add another student. Click on "Add Additional Student" and follow the on-screen instructions. Once complete you will be able to choose between them.
Q: Can more than one parent/guardian have an account to access student data? For example, parents are divorced or separated.
Yes, more than one parent can have a Parent Portal account, as long as they use their own email address.
Q: What should I do if I forget my password?
Go to https://www.lahabraschools.org/parentportal and click on Forgot Password. You will then follow the on-screen instructions to have a new password sent to your email.
Q: Do parents need to create an account every year?
No. This is a one-time process. If you have another child that enters the District (for example a Kindergarten student), you will be able to add them to your existing account. Please note - you will need to complete the Data Confirmation process for your account at the beginning of each school year.
Q: What is Aeries Communications (ParentSquare)?
Once you are logged into the Aeries Parent Portal, click on Communications.
Here you can:
- Communicate on a secure and accountable platform via Direct Message with your student’s teacher(s).
- Follow “Groups” of your choice to receive messages that are important to you. Examples: your student’s school, specific classes, teams, activities
- Select the way you would like to receive messages: phone call, text, and/or email notifications
- Select your language or preference for Communications
- Click here for more information regarding ParentSquare
Q: What do I do if I am having trouble with my account?
Please contact your school site. School staff can address most questions or concerns.
Q: We have moved or will be moving to another school within the District. Do I need to create another Parent Portal account?
No, provided the student has transferred to another school within the La Habra City School District.
Q: I do not have a computer. How can I access this information?
- Mobile Phone – Most phones are able to access Parent Portal through the Aeries Mobile App.
- School site – Check with individual school offices about exact times to access a library/media computer.
- District Office – Lobby Computers
- The La Habra Public Library offers access to computers
Q: What should I do if I have questions about the data I see in the Parent Portal?
Please contact the school office if you have questions about your student’s demographic information or attendance. You are able to edit and update contact information but the school office has to change primary student address.
Q: What is the Aeries Mobile App?
The Aeries Mobile Portal Apps is available for both iOS and Android phones. The app is for Parents and Students to use to access Grades, Attendance, Contact, and Aeries Communications information. You can go to the iOS App Store or the Android Google Play store and search 'Aeries'. Alternatively, on a mobile browser there is also a link on the login page of your Aeries portal that takes you directly to the app store.